ERA

ERA

Electronic Room Assistant

  • Tells guest about hotel
  • Offers extra services
  • Shows menu of Room Service and restaurants
  • Collects reviews
  • Will assist with any challenges
Guest&Staff
  • Connects to Wi-Fi
  • Translates requests to 70 languages
  • Sells hotel services
  • Answers guests' inquiries
  • Controls service performance
  • Distributes requests between hotel departments
  • Registers requests between staff members
  • Generates reports on hotel operations
Manager
  • Manager
  • Gets reports on guest's inquiries
  • Controls all requests between personnel
  • Views statistics on each employee
  • Sees operational activity of hotel online
Client
  • Staff performance failures
  • Guests' complaints
  • Overdue inquiries
  • Low ratings
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